hglogo.jpg (5158 bytes)PE02072A.gif (2034 bytes)   SECRET SHOPPER

Our Secret Shopper program provides an excellent way to compare your product lineup to the competition.  Basically, we simulate actual consumer activity by order merchandise, placing inquiries and catalog requests, emulating customer service problems (such as "where is my order") and much, much more.

Applications

bulletFulfillment performance Q/C -- an important addition to your internal reports, which simply cannot tell you everything you need to know.
bulletCompetitive service comparisons -- Customer service has increasing moved into the competitive arena, as merchandise is often similar and the consumer has many choices.
bulletService bureau checking and vendor comparisons
bulletSpeed of inquiry and catalog request fulfillment
bulletQuality and efficiency of inbound phone order service -- systems and personnel
bulletStudies of shipping methods and packaging approaches.
bulletPackage insert and bounceback evaluations.
bulletEvaluation and Q/C of customer service reps and methods.

Information Request Form

Select the items that apply, and then let us know how to contact you.

Send Secret Shopper literature
Send Hauser Group general literature
Have a salesperson contact me

Name
Title
Company
Address
E-mail
Phone